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Payment & delivery

delivery

UK ONLY

Standard Delivery 2nd Class

Orders up to £6  =  95p      Orders £6 to £14  =  £3.50 

Orders £14 to £25  =  £5.50        Orders £25 and over FREE  signed for 

1st Class Postage

Orders up to £6  =  £1.50      Orders £6 to £14   =  £5.50

Orders £14 to £25  =  £7.50   Orders £25 and over Std FREE/1st £3.50 signed for

Shipping is only within the UK and will usually be made within 3 - 5 business days, then by Royal Mail 2nd or 1st Class postage.  Some orders will require a signature on delivery, which will act as proof of delivery.  Small parcels will be sent with Royal Mail, whereas larger parcels will use Parcelforce or another reputable courier.  Local delivery/collection may occasionally be used.

Prices include: postage, tracking and insurance where applicable.

I use recycled packaging where possible to save on cardboard wastage.

payment

You may pay securely with Paypal or SquareUp.  To pay by credit/debit card with SquareUp, click "Checkout"- above the PayPal buttons, then select "credit/debit card".  

returns

CANCELLATION OF ORDER

If you change your mind and wish to cancel your order please notify me by email, from the time you place your order and up to 14 days from receipt of the goods. Unfortunately I am not able to offer cancellations on personalised or bespoke items.

Please return the goods in re-saleable condition and if possible in the original packaging.

The customer is to pay postage for returning unwanted goods and should get Proof of Posting.  The refund will include any initial outward postage costs that you were charged.

The refund will be made to your Paypal account or credit/debit card within 14 days of returning the goods or proof that they were returned.  Deductions may be made if the goods are not in a resalable condition or have been damaged by excessive handling.

EXCHANGES

I am happy to accept exchanges provided the original item is returned in a resalable condition and the customer is responsible for all postage charges, to and from.

FAULTY GOODS

If the goods prove to be faulty please notify me by email within 24 hours of receipt.  They may then be returned within 30 days from the date of delivery, after this date a repair or replacement will be offered.  Your refund will include outward postage charges and return postage costs.  Please obtain a “Proof of Posting” from the Post Office.

 

Your refund will be made to your Paypal account or credit/debit card within 14 days of returning the goods or proof that they were returned.

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